Terms of service

This website is operated by Electrical Direct Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Electrical Direct Ltd.

By visiting our website or purchasing from us, you agree to be bound by these Terms of Service. These terms apply to all users of the site, including browsers, customers, trade customers and account holders.

Please read these terms carefully before using our website or placing an order.

Online store terms

By using this website, you confirm that you are legally able to enter into a purchase agreement and that any information you provide to us is accurate and complete.

You must not use our products or services for any unlawful purpose or in a way that breaches any applicable law or regulation.

You must not attempt to interfere with the operation, security or functionality of our website.

Electrical products and installation

Electrical Direct supplies electrical products and related goods. We do not provide electrical installation services through this website.

Some products sold by Electrical Direct may require installation, inspection or connection by a suitably qualified and licensed electrical worker. In New Zealand, prescribed electrical work is regulated, and electrical workers carrying out electrical work for payment or reward must hold an annual practising licence.

It is your responsibility to ensure that products are selected, installed and used safely, correctly and in accordance with all applicable laws, standards, manufacturer instructions and site requirements.

If you are unsure whether a product is suitable for your intended use, please contact us before purchasing or consult a qualified electrical professional.

Product information

We aim to provide accurate product descriptions, specifications, prices, images and availability information. However, errors may occasionally occur.

Product images are for guidance only and may differ from the final product due to manufacturer changes, screen settings, colour representation, packaging changes or product updates.

Technical information should be checked against the manufacturer’s specifications before purchase, installation or use.

We reserve the right to correct errors, update product information, change pricing or withdraw products at any time without prior notice.

Pricing and GST

All prices are shown in New Zealand dollars unless stated otherwise.

Unless clearly stated otherwise, product pricing on our website is intended to include GST.

Delivery charges, if applicable, will be shown during checkout before you complete your order.

We reserve the right to update prices, promotions and delivery charges at any time.

Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is accepted only when we confirm acceptance or dispatch the product. We may decline or cancel an order where:

• a product is unavailable;
• there has been a pricing, stock or product information error;
• payment has not been received or authorised;
• we suspect fraud or misuse of the website;
• the delivery address is outside our delivery area;
• the order cannot reasonably be fulfilled.

If we cancel an order after payment has been taken, we will refund the relevant amount using the original payment method where possible.

Product availability

Product availability may change without notice. Although we aim to keep stock and availability information accurate, some items may become unavailable after an order is placed.

If an item is unavailable, we may contact you to arrange an alternative product, backorder, partial shipment or refund.

Delivery

Delivery timeframes are estimates only and may vary depending on stock availability, supplier lead times, courier networks, delivery location and order size.

We are not responsible for delays caused by courier providers, incorrect delivery details, supplier delays, weather events, force majeure events or circumstances outside our reasonable control.

Risk in the products passes to you once the products have been delivered to the delivery address provided, unless otherwise required by law.

Please refer to our Delivery or Shipping Policy for more information.

Returns and refunds

Returns and refunds are managed in accordance with our Return and Refund Policy and your rights under New Zealand law.

Nothing in these Terms of Service limits your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986. If a product is faulty, damaged, not as described or does not meet applicable consumer guarantees, you may be entitled to a repair, replacement or refund.

Please refer to our Return and Refund Policy for full details.

Payment

We accept the payment methods displayed at checkout.

Orders will not be processed until payment has been received or authorised.

You agree to provide current, complete and accurate billing and payment information. We may cancel or delay an order if payment details cannot be verified.

Trade, business and bulk orders

Where trade, business or bulk pricing is offered, it may be subject to availability, approval, account status, order volume or other conditions.

Any quoted or discounted pricing is valid only for the period stated and may be withdrawn or amended at our discretion unless otherwise agreed in writing.

Promotions and discounts

Promotional offers, discounts, bundle pricing and volume discounts may be subject to specific conditions, expiry dates, product exclusions or minimum order values.

Unless stated otherwise, promotions cannot be combined with other offers, discounts or special pricing.

We reserve the right to modify, suspend or cancel promotions at any time.

Accuracy of account information

You agree to provide accurate and complete account, billing, shipping and contact information.

You are responsible for maintaining the confidentiality of your account login details and for activity that occurs under your account.

Please notify us immediately if you suspect unauthorised use of your account.

Third-party tools, apps and links

Our website may use third-party tools, apps, payment providers, delivery services, analytics tools or links to third-party websites.

We are not responsible for third-party websites or services and recommend reviewing their own terms and privacy policies.

Use of third-party services may be subject to their own terms and conditions.

Website content and intellectual property

All website content, including text, images, graphics, logos, product information, layouts and design elements, is owned by or licensed to Electrical Direct Ltd unless otherwise stated.

You may not copy, reproduce, distribute, modify or use our website content for commercial purposes without our written permission.

Limitation of liability

To the extent permitted by law, Electrical Direct Ltd is not liable for indirect, incidental, special or consequential loss arising from your use of our website, products or services.

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including your rights under applicable consumer protection laws.

Force majeure

We are not liable for delay or failure to perform our obligations where the delay or failure is caused by events beyond our reasonable control. This may include natural disasters, extreme weather, transport disruption, supplier delays, labour disruption, government action, system outages or other unforeseen events.

Changes to these terms

We may update these Terms of Service from time to time. Changes will take effect when posted on our website.

Your continued use of the website after changes are posted means you accept the updated terms.

Governing law

These Terms of Service are governed by the laws of New Zealand.

Any disputes will be subject to the jurisdiction of the New Zealand courts.

Contact information

Questions about these Terms of Service can be sent to:

Electrical Direct Ltd
10E Vega Place
Rosedale, Auckland 0632
New Zealand

Email: shop@electricaldirectltd.co.nz
Phone: (09) 478 8676